If you are a user of the new OSX Mavericks or planning for an upgrade to Mavericks, you need to be careful before you run into the problems of data loss with external hard drive from Western Digital. That’s right! Western digital's Drive Manager, Raid Manager or Smart-Ware applications are not compatible with Mavericks which might lead to data loss of your external hard drive. Western digital has sent an email to its customers warning them that they could see data loss issues if they are using the above mentioned software’s. The email is as follows:
Dear WD Registered Customer,
As a valued WD customer we want to make you aware of new reports of Western Digital and other external HDD products experiencing data loss when updating to Apple's OS X Mavericks (10.9). WD is urgently investigating these reports and the possible connection to the WD Drive Manager, WD Raid Manager and WD Smart-Ware software applications. Until the issue is understood and the cause identified, WD strongly urges our customers to uninstall these software applications before updating to OS X Mavericks (10.9), or delay upgrading. If you have already upgraded to Mavericks, WD recommends that you remove these applications and restart your computer.
The WD Drive Manager, WD Raid Manager, and WD Smart-Ware software applications are not new and have been available from WD for many years, however solely as a precaution WD has removed these applications from our website as we investigate this issue.
This letter was written to its customers when Western Digital's Forum was overloaded with complaints that they experienced data loss after their upgrade to OSX Mavericks. Immediate actions were taken by suggesting the users to uninstall their software’s and by removing the software’s from the official website.